Return Policy

Return Policy

Return Policy

Welcome to wallclocks.biz. We value your satisfaction and strive to ensure you have a positive shopping experience with us. If you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • You have the receipt or proof of purchase.

  • Returns must be initiated within 30 days of the delivery date.

2. Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized items.

  • Clearance items.

  • Items marked as final sale.

  • Any item not in its original condition, damaged or missing parts for reasons not due to our error.

3. Return Process

  1. Initiate a Return:

    • Contact our customer service at [Your Customer Service Email] with your order number, the item(s) you wish to return, and the reason for return.

  2. Return Authorization:

    • Our customer service team will review your request and, if eligible, provide you with a Return Authorization (RA) number and return instructions.

  3. Packing and Shipping:

    • Securely pack the item(s) in the original packaging.

    • Include the receipt or proof of purchase.

    • Clearly write the RA number on the outside of the package.

    • Ship the item to the address provided in the return instructions. You will be responsible for the shipping costs of the return.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note:

  • It may take up to 7-10 business days for the refund to reflect in your account, depending on your card issuer’s policies.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges

If you received a defective or damaged item, please contact us at [Your Customer Service Email] within 7 days of receiving the item. We will arrange for a replacement or exchange of the item at no additional cost.

6. International Returns

For international orders, please note that you will be responsible for any return shipping costs, customs duties, and taxes. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

7. Contact Us

If you have any questions about our return policy, please contact us at:

  • Email: WallClocksBiz@gmail.com

  • Phone: +8605926152090

Thank you for shopping with [Your Wall Clock Store Name]. Your satisfaction is our priority, and we are committed to providing you with the best customer service.